How to Resolve Error in Establishing Connection with Traces WebSocket Esigner

For tax professionals and taxpayers using TRACES, seamless digital signing is key to managing TDS and TCS-related documents.

We understand the frustration when errors like "Error in establishing connection with TRACES WebSocket Esigner" disrupt this process.

This issue usually arises when the WebSigner Setup isn’t installed or running properly, or when proxies are enabled.

In this blog, we’ll walk you through resolving this error so you can get back to efficiently managing your compliance needs without unnecessary delays.

Steps to Resolve the TRACES WebSocket Esigner Error

Encountering the "Error in establishing connection with TRACES WebSocket Esigner" can be frustrating, but don’t worry! Follow these simple steps to resolve the issue and get back to managing your tax documents seamlessly.

1. Uninstall Existing Java Utility, EmSigner, and DSC Drivers

Start fresh by removing any potentially conflicting software:

• Access Uninstall Options:

  • Go to Control Panel > Programs and Features > Uninstall a program.

• Remove Relevant Programs:

  • Locate and uninstall Java Utility, EmSigner (including MCA and GST versions), and any existing DSC (Digital Signature Certificate) drivers.

• Ensure Complete Removal: Make sure to uninstall all versions and components related to these programs to prevent conflicts.

2. Install Java 8 Update 162 (32-bit) Only

TRACES requires a specific version of Java to function correctly:

• Download the Correct Java Version:

  • Visit FilePuma Java 8 Update 162 (32-bit) to download the compatible Java version.

• Install Java:

  • Run the installer and follow the on-screen instructions to complete the installation.

• Verify Installation:

  • Go back to Control Panel > Programs and Features and confirm that Java 8 Update 162 (32-bit) is listed.

3. Download and Install TRACES Web Signer Setup V2.0

Ensure you have the latest Web Signer tool from TRACES:

• Log in to TRACES:
  • Navigate to the TRACES website and log in with your credentials.
• Access Downloads:
  • Click on Downloads > Requested Downloads.
• Download Web Signer:
  • Look for TRACES WebSigner Setup V2.0.
  • Click Download, complete the captcha, and submit.
• Install the Setup:
  • Once downloaded, right-click the setup file and select Install.
• Note:
  • TRACES updated the WebSocket in June 2019, so downloading the latest version is crucial.

4. Install DSC Drivers

Your Digital Signature Certificate (DSC) needs the right drivers to function:

• From CD or Vendor’s Website:
  • If you have a CD that came with your DSC, use it to install the drivers.
  • Alternatively, visit your DSC vendor’s website to download the latest drivers.
• Match Drivers to Your DSC:
  • Ensure you download drivers that correspond to your DSC model and your computer’s operating system (Windows 7/10, 32-bit/64-bit).

5. Update Your Chrome Browser

An updated browser can prevent compatibility issues:

• Check for Updates:
  • Open Chrome and go to Menu (three dots) > Help > About Google Chrome.
  • Chrome will automatically check for updates and install them if available.
• Alternative Browsers:
  • While Chrome is recommended for TRACES, you can also use Internet Explorer or Mozilla Firefox if needed.

6. Clear Browser Cache and Cookies

A cluttered browser can cause unexpected errors:

• Clear Data in Chrome:
  • Go to Menu > More tools > Clear browsing data.
  • Select the Time range (e.g., Last 24 hours or All time).
  • Check Cookies and other site data and Cached images and files.
  • Click Clear data.
• Repeat for Other Browsers:
  • If using a different browser, follow similar steps to clear cache and cookies.

7. Restart Your Computer

A simple restart can resolve many issues:

• Reboot Your System:
  • Save any open work and restart your computer to ensure all changes take effect.

8. Run EmSigner as Administrator

Elevating permissions can help EmSigner function correctly:

• Run with Admin Rights:
  • Locate the EmSigner icon on your desktop or in the taskbar.
  • Right-click the icon and select Run as administrator.
• Confirm Permissions:
  • If prompted by User Account Control (UAC), click Yes to allow.

Still Facing Issues? Try These Additional Steps

If the error persists after following the above steps, consider these extra troubleshooting tips:

• Install Java FXER Software Fix potential Java file association issues:

  • Download Java FXER:
    • Visit JarFix by Johann Löefflmann to download the tool.
  • Run as Administrator:
    • After downloading, right-click the jarfix.exe file and select Run as administrator.
  • Complete the Fix:
    • Follow the on-screen instructions to repair Java file associations.

• Change Your Internet Connection Network issues can interfere with WebSocket connections:

  • Switch Connections: If you’re using a mobile hotspot or JioFi device, try switching to a different internet source, such as a wired connection or another Wi-Fi network.
  • Avoid Proxies: Ensure that no proxy settings are enabled in your browser that might block the WebSocket connection.

By following these steps, you should be able to resolve the TRACES WebSocket Esigner error and smoothly sign or validate your documents using DSC on TRACES.

Read Also: How to Fix an Emsigner GST Portal Error?

More Tips to Avoid Future Errors

To keep things running smoothly in the future:

• Stick to Compatible Versions: Avoid updating Java or EmSigner automatically—use the versions that work with TRACES.
• Disable Proxies and VPNs: While doing DSC activities, ensure no proxies or VPNs are enabled.
• Use One DSC Token & Browser: For signing, stick to one DSC token and browser at a time to prevent conflicts.