Support Executive

0 to 3+ Years

Who are we?

Suvit is an accounting automation software powered by AI, handling all clerical work swiftly and ensuring 100% data accuracy. It saves time by eliminating manual tally entries and also serves as a valuable business tool.

Why Join Us?

Fun-loving support seekers wanted! Join us for a joy-filled journey in customer happiness!

At Suvit, We build and evolve in the world of automation. Experience constant success and growth for your outstanding talents in the company of like-minded people. Take up the pleasures of a continually working company, making you a better individual.

Core Values:

  • Transparency in operations, communications, and business.
  • Accountability.
  • Responsiveness to patrons, trends, and situations.
  • Equitability and inclusiveness.
  • Efficiency in delivering value to patrons and internal growth.
  • Transparency in operations, communication, and business

Roles and Responsibilities:

  • Manage customer conversations across all our support channels (calls, emails, tickets, and via Chat )
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.

Preferred candidate profile:

  • Strong verbal communicator
  • Proficiency in using remote support tools
  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite
  • Quick decision-making skills.
  • Excellent time management and organisational skills.
  • Ability to multitask.
  • Customer-focused attitude and the capacity to adjust to and handle various personalities

Interview process:

  • Screening Round
  • Technical Round
  • Final Discussion

Join our dynamic team and be part of an innovative company that rewards success and values personal growth. Send your resume and a brief cover letter outlining your sales achievements to careers@suvit.io. Take the first step towards a rewarding career in Support today!

Employment Type: Full Time, Permanent