Who are we?
Suvit is an accounting automation software powered by AI, handling all clerical work swiftly and ensuring 100% data accuracy. It saves time by eliminating manual tally entries and also serves as a valuable business tool.
Why Join Us?
Fun-loving support seekers wanted! Join us for a joy-filled journey in customer happiness!
At Suvit, We build and evolve in the world of automation. Experience constant success and growth for your outstanding talents in the company of like-minded people. Take up the pleasures of a continually working company, making you a better individual.
Core Values:
- Transparency in operations, communications, and business.
- Accountability.
- Responsiveness to patrons, trends, and situations.
- Equitability and inclusiveness.
- Efficiency in delivering value to patrons and internal growth.
- Transparency in operations, communication, and business
Roles and Responsibilities:
- Manage customer conversations across all our support channels (calls, emails, tickets, and via Chat )
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
Preferred candidate profile:
- Strong verbal communicator
- Proficiency in using remote support tools
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite
- Quick decision-making skills.
- Excellent time management and organisational skills.
- Ability to multitask.
- Customer-focused attitude and the capacity to adjust to and handle various personalities
Interview process:
- Screening Round
- Technical Round
- Final Discussion
Join our dynamic team and be part of an innovative company that rewards success and values personal growth. Send your resume and a brief cover letter outlining your sales achievements to careers@suvit.io. Take the first step towards a rewarding career in Support today!
